FAQ

10 most frequently problems

  • What is the PLAY.FM Shop?
  • Do I need permission to upload a recording?
  • Can everybody upload recordings onto PLAY.FM?
  • Do I have to pay to use PLAY.FM?
  • How can I search for my favorite Artist / Label / DJ- Set / Music style?
  • Where do I find the most popular recordings?
  • How can I embed or share PLAY.FM content?
  • How can i use the data from the API to generate the javascript widget for clubs?
  • I logged in. Where can I manage my profile now?
  • I forgot my Password, how can I retrieve it?
  • Can I use my existing PLAY.FM user name from the old website for logging in at the new website?

Apps

Login

Search, Find & Sort

  • What´s the difference between the "Search Site" field on the upper right corner and the search field I find in Listen, Radio Shows, or Events?
  • Sorry, no exact match found for "....". - What´s wrong here?
  • How are the Charts calculated?
  • Where do I find the most popular recordings?
  • Where do I find the newest / most recent recordings?
  • What´s the style cloud for at the top of the page?
  • How can I search for my favorite Artist / Label / DJ- Set / Music style?

Listen

  • Can I comment on recordings or individual tracks?
  • Can I use my playlist in the player?
  • Can I skip / FF recordings?
  • How can I ask for a track ID in a recording?
  • How can I identify a track played in a recording?
  • The current audio quality of the streams is 128 kbit/s. Do you also provide audio streams in better quality?
  • Can I listen to PLAY.FM recordings on my mobile audio player?
  • How can I edit an existing playlist?
  • How can I add recordings to my playlist?
  • How can I create a playlist?
  • Can I listen to PLAY.FM via an external audio player (e.g. Winamp, iTunes)?
  • The Player starts but the wave form isn't loading correctly, what can I do?
  • The Player starts but I dont hear anything, what can I do?
  • Where can I download the latest Flash version?
  • What are the technical requirements for listening to recordings?
  • How can I listen to PLAY.FM Recordings?
  • Do I have to pay to use PLAY.FM?

Dashboard / My Personal Features

  • What is the "You Manage" Area?
  • How can I add a Event to my calendar?
  • How can I add a Radio Show to my calendar?
  • How can I add a Artist / Label / Club to my watchlist?
  • What is the "NewsFeed"?
  • What is the "watchlist"?
  • What does "Your Styles" mean, what can I do with this feature?
  • How can I share content?
  • What is "Your dashboard"?
  • What does “Connect to Facebook” mean?
  • What does “Connect to Twitter” mean?
  • Another account with the same email address was found - should I merge?

Upload

  • I tried to upload a recording but the process got stuck. What can I do?
  • How to convert audio files
  • Technical requirements for audio files
  • Can I upload single tracks?
  • How to upload an interview
  • How to upload an event recording
  • How can I add my radio show to the calendar?
  • I can't find the radio show I uploaded in the calendar. Why?
  • How to upload a radio show
  • How to upload a studio mix
  • How to upload a recording in general
  • Can everybody upload recordings onto PLAY.FM?
  • General requirements for the recording upload

Edit / Update Content

  • How can I edit a recording tracklist?
  • How can I edit an existing recording?
  • My desired Profile was claimed by another Person, what can I do?
  • Why should I claim my artist / label / club / shop profile?
  • What is claiming and how to claim a profile
    Claiming means to occupy a profile. It should help you to protect your profile from unauthorized access.
    How to claim
    In the edit mode, in which you get by clicking the edit button, you will find on the right hand navigation on the bottom of the site the option: Is this your profile? Claim it. Please add the required information in the layer, which opens by clicking "Claim it" > the moderators will check your claim and validate it.

    Options
    If you need other people to edit your profile, e.g. your management, promoter, label or artist you can add further editors through the Admin Options, which you will see after a successful claim.
  • Can everybody edit my artist / label / club / shop profile?
  • How can I edit an existing artist / label / club / shop profile?
  • How to create another type of profile (e.g. booking agency, crew, record shop)
  • How to create a festival profile
  • How to create a club / venue profile
  • How to create a label profile
  • How to create an artist profile
  • What is the difference between a user profile and an artist/label/crew profile?

Event Calendar

  • I can't find the event I added. What can I do now?
  • How can I add an event to the calendar?

Shop

Legal Issues

  • How can I flag content? (e.g. inapropriate, porn, poor quality, copyright)
  • Do I need permission to upload a recording?
  • Can I download DJ-Sets from PLAY.FM?
  • Does PLAY.FM pay royalties to collecting societies?

Embed & Share Content

  • How can I embed or share PLAY.FM content?
  • How can i use the data from the API to generate the javascript widget for clubs?
  • How to start the popup player using RSS Feeds
  • How can I embed RSS Feeds from PLAY.FM into my website?

Miscellaneous

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