FAQ

10 most frequently problems

  • What mobile apps does Play.fm offer?
  • How to upload a DJ Set in general?
  • What is the difference between a user profile and an Artist/Label/Club page?
  • Why should i connect my Play.fm user profile to Facebook & Twitter?
  • What is the Dashboard?
  • Do I need permission to upload a DJ Set?
  • Do I have to pay to use Play.fm?
  • How can I embed or share Play.fm content?
  • I logged in. Where can I manage my user profile now?
  • I forgot my Password, how can I retrieve it?

Apps

Login

Search, Find & Sort

  • How are the Charts calculated?
  • How to gain more listeners and reach the Play.fm Charts?
  • How does the tag/style cloud at the top of the page work?
  • How can I search for my favorite Artist / Label / DJ Set / Tag/Style?

Listen

  • How can I ask for a track ID in a DJ Set?
  • How can I identify a track played in a DJ Set?
  • The current audio quality of the streams is 128 kbit/s. Do you also provide audio streams in better quality?
  • How can I edit an existing playlist?
  • How can I add DJ Sets to my playlist?
  • How can I create a new playlist?
  • The Player starts but the wave form isn't loading correctly, what can I do?
  • The Player starts but I dont hear anything, what can I do?
    This may seem trivial to you but, please check if you can hear any sound on your computer. Check to see if the speakers and/or the amplifier are adjusted correctly. Check the audio controller of your computer or anything else you use for listening to decent music: is it all turned on?

    Then please have a look if the recording started to play at all and the wave form loaded correctly.

    If it doesn't play at all after clicking the PLAY button, we advise you to download the latest version of the flash player here.

    It still doesn't work? Please visit other audio- or videostreaming websites like www.youtube.com, maybe the connection speed of your internet access is too low or your firewall or the firewall of your company network blocks all audio- and/or video-streaming.

    All measures failed? Thanks a lot (for your patience :) now we really need an email from you, in which you add the following information:
    - your operating system of your computer
    - the browser, you use and the browser version
    - the version of your flash player

    Please send all this information to support@play.fm and we will get back to you immediately.
  • Where can I download the latest Flash version?
  • Do I have to pay to use Play.fm?

Dashboard / My Personal Features

  • What is the Dashboard?
  • What is the "NewsFeed"?
  • How can I follow a Artist/Label/Club/Festival page?
  • Why should i connect my Play.fm user profile to Facebook & Twitter?

Upload

  • I tried to upload a recording but the process got stuck. What can I do?
  • Technical requirements for audio files
  • Can I upload single tracks?
  • How can I add my radio show to the radio show calendar?
  • I can't find the radio show I uploaded in the calendar. Why?
  • How to upload a DJ Set in general?
  • Can everybody upload DJ Sets onto Play.fm?
  • General DJ Set upload requirements

Edit / Update Content

  • What is the difference between a user profile and an Artist/Label/Club page?
  • How to create an Artist/Label/Club page?
  • How can I edit an existing Artist/Label/Club page?
  • How can I delete my Artist/Label/Club page?
  • How can I edit my uploaded DJ Sets?
  • How can I delete my DJ Sets?
  • What is claiming and how to claim a page?
  • My Artist/Label/Club page was claimed by another person, what can I do?

Event Calendar

Shop

Legal Issues

  • How can I flag content? (e.g. inapropriate, porn, poor quality, copyright)
  • Do I need permission to upload a DJ Set?
  • Can I download DJ Sets from Play.fm?
  • Does Play.fm pay royalties to collecting societies?

Embed & Share Content

  • How can I embed or share Play.fm content?
  • How can i use the data from the Play.fm API to generate the javascript widget for clubs?
  • How to start the Play.fm popup player using RSS Feeds
  • How can I embed RSS Feeds from Play.fm into my website?

Miscellaneous

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