FAQ

10 most frequently problems

  • What mobile apps does Play.fm offer?
  • How to upload a DJ Set in general?
    Just use the “upload” button shown on the top right corner of the main navigation or use this direct link

    Provide DJ Set Details
    Choose your preferred “recording type” and provide us with some general information such as artist names, tags/styles, DJ Set title and tracklist.
    Users should find your mixes and all related information easily, so please add only one artist, style per line by using our autocompletion.

    Upload Audio File
    Note our general and technical requirements (link) , choose your audio file and start the upload. Please do not close the upload window as long as you see the red progress bar or your upload will be cancelled.

    Publish Your Upload
    As soon as the processing (link) of your audio file has finished you can publish your DJ Set by selecting the “Yes” option. If you don’t want to publish your DJ Set straight away please choose “No, not yet. I will get the permission soon and update the permission status”.
    You can publish your upload later at http://vm.play.fm/dashboard/uploads/unpublished
  • What is the difference between a user profile and an Artist/Label/Club page?
  • Why should i connect my Play.fm user profile to Facebook & Twitter?
  • What is the Dashboard?
  • Do I need permission to upload a DJ Set?
  • Do I have to pay to use Play.fm?
  • How can I embed or share Play.fm content?
  • I logged in. Where can I manage my user profile now?
  • I forgot my Password, how can I retrieve it?

Apps

Login

Search, Find & Sort

  • How are the Charts calculated?
  • How to gain more listeners and reach the Play.fm Charts?
  • How does the tag/style cloud at the top of the page work?
  • How can I search for my favorite Artist / Label / DJ Set / Tag/Style?

Listen

  • How can I ask for a track ID in a DJ Set?
  • How can I identify a track played in a DJ Set?
  • The current audio quality of the streams is 128 kbit/s. Do you also provide audio streams in better quality?
  • How can I edit an existing playlist?
  • How can I add DJ Sets to my playlist?
  • How can I create a new playlist?
  • The Player starts but the wave form isn't loading correctly, what can I do?
  • The Player starts but I dont hear anything, what can I do?
  • Where can I download the latest Flash version?
  • Do I have to pay to use Play.fm?

Dashboard / My Personal Features

  • What is the Dashboard?
  • What is the "NewsFeed"?
  • How can I follow a Artist/Label/Club/Festival page?
  • Why should i connect my Play.fm user profile to Facebook & Twitter?

Upload

  • I tried to upload a recording but the process got stuck. What can I do?
  • Technical requirements for audio files
  • Can I upload single tracks?
  • How can I add my radio show to the radio show calendar?
  • I can't find the radio show I uploaded in the calendar. Why?
  • How to upload a DJ Set in general?
  • Can everybody upload DJ Sets onto Play.fm?
  • General DJ Set upload requirements

Edit / Update Content

  • What is the difference between a user profile and an Artist/Label/Club page?
  • How to create an Artist/Label/Club page?
  • How can I edit an existing Artist/Label/Club page?
  • How can I delete my Artist/Label/Club page?
  • How can I edit my uploaded DJ Sets?
  • How can I delete my DJ Sets?
  • What is claiming and how to claim a page?
  • My Artist/Label/Club page was claimed by another person, what can I do?

Event Calendar

Shop

Legal Issues

  • How can I flag content? (e.g. inapropriate, porn, poor quality, copyright)
  • Do I need permission to upload a DJ Set?
  • Can I download DJ Sets from Play.fm?
  • Does Play.fm pay royalties to collecting societies?

Embed & Share Content

  • How can I embed or share Play.fm content?
  • How can i use the data from the Play.fm API to generate the javascript widget for clubs?
  • How to start the Play.fm popup player using RSS Feeds
  • How can I embed RSS Feeds from Play.fm into my website?

Miscellaneous

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