FAQ

10 most frequently problems

  • What is the PLAY.FM Shop?
  • Do I need permission to upload a recording?
  • Can everybody upload recordings onto PLAY.FM?
  • Do I have to pay to use PLAY.FM?
  • How can I search for my favorite Artist / Label / DJ- Set / Music style?
  • Where do I find the most popular recordings?
  • How can I embed or share PLAY.FM content?
  • How can i use the data from the API to generate the javascript widget for clubs?
  • I logged in. Where can I manage my profile now?
  • I forgot my Password, how can I retrieve it?
  • Can I use my existing PLAY.FM user name from the old website for logging in at the new website?

Apps

Login

Search, Find & Sort

  • What´s the difference between the "Search Site" field on the upper right corner and the search field I find in Listen, Radio Shows, or Events?
  • Sorry, no exact match found for "....". - What´s wrong here?
  • How are the Charts calculated?
  • Where do I find the most popular recordings?
  • Where do I find the newest / most recent recordings?
  • What´s the style cloud for at the top of the page?
  • How can I search for my favorite Artist / Label / DJ- Set / Music style?

Listen

  • Can I comment on recordings or individual tracks?
  • Can I use my playlist in the player?
  • Can I skip / FF recordings?
  • How can I ask for a track ID in a recording?
  • How can I identify a track played in a recording?
  • The current audio quality of the streams is 128 kbit/s. Do you also provide audio streams in better quality?
  • Can I listen to PLAY.FM recordings on my mobile audio player?
  • How can I edit an existing playlist?
  • How can I add recordings to my playlist?
  • How can I create a playlist?
  • Can I listen to PLAY.FM via an external audio player (e.g. Winamp, iTunes)?
  • The Player starts but the wave form isn't loading correctly, what can I do?
  • The Player starts but I dont hear anything, what can I do?
  • Where can I download the latest Flash version?
  • What are the technical requirements for listening to recordings?
  • How can I listen to PLAY.FM Recordings?
  • Do I have to pay to use PLAY.FM?

Dashboard / My Personal Features

  • What is the "You Manage" Area?
  • How can I add a Event to my calendar?
  • How can I add a Radio Show to my calendar?
  • How can I add a Artist / Label / Club to my watchlist?
  • What is the "NewsFeed"?
  • What is the "watchlist"?
  • What does "Your Styles" mean, what can I do with this feature?
  • How can I share content?
  • What is "Your dashboard"?
  • What does “Connect to Facebook” mean?
  • What does “Connect to Twitter” mean?
  • Another account with the same email address was found - should I merge?

Upload

  • I tried to upload a recording but the process got stuck. What can I do?
  • How to convert audio files
  • Technical requirements for audio files
  • Can I upload single tracks?
  • How to upload an interview
  • How to upload an event recording
  • How can I add my radio show to the calendar?
  • I can't find the radio show I uploaded in the calendar. Why?
  • How to upload a radio show
  • How to upload a studio mix
  • How to upload a recording in general
  • Can everybody upload recordings onto PLAY.FM?
  • General requirements for the recording upload

Edit / Update Content

  • How can I edit a recording tracklist?
  • How can I edit an existing recording?
  • My desired Profile was claimed by another Person, what can I do?
  • Why should I claim my artist / label / club / shop profile?
  • What is claiming and how to claim a profile
  • Can everybody edit my artist / label / club / shop profile?
  • How can I edit an existing artist / label / club / shop profile?
  • How to create another type of profile (e.g. booking agency, crew, record shop)
  • How to create a festival profile
  • How to create a club / venue profile
  • How to create a label profile
  • How to create an artist profile
  • What is the difference between a user profile and an artist/label/crew profile?

Event Calendar

  • I can't find the event I added. What can I do now?
  • How can I add an event to the calendar?

Shop

Legal Issues

  • How can I flag content? (e.g. inapropriate, porn, poor quality, copyright)
  • Do I need permission to upload a recording?
  • Can I download DJ-Sets from PLAY.FM?
  • Does PLAY.FM pay royalties to collecting societies?

Embed & Share Content

  • How can I embed or share PLAY.FM content?
  • How can i use the data from the API to generate the javascript widget for clubs?
  • How to start the popup player using RSS Feeds
  • How can I embed RSS Feeds from PLAY.FM into my website?

Miscellaneous

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